Claims

GET IN TOUCH

Phone : 1800 656 836

Fax : (03) 9532 3215

Email : info@freightinsurance.com.au

Postal : P.O. Box 222

Business: 5C / 148 Chesterville Road

Moorabbin Vic 3189

ABN: 15 098 158 975

ACN: 098 158 975

Claims Procedure

In the event of loss or damage which may give rise to a claim, please notify us as soon as possible.
To enable claims to be dealt with promptly, please submit all available supporting documents to us via email without delay, including where applicable;

  • A copy of your certificate of insurance
  • A copy of shipping invoices, together with shipping specifications and/or weight notes
  • A copy of the Bill of Lading and/or other contract of carriage
  • Colour photographs and/or survey report and other documentary evidence to show the extent of the loss or damage
  • Correspondence exchanged with the carriers and other parties regarding their liability and the loss or damage

Damage and/or Loss to Exported Goods:

Please contact the Loss Adjuster noted on page 1 of your Certificate of Insurance (bottom right hand corner), and have available all of the above noted documents ready to forward to them.

In the case of an emergency when our office is closed below are the contact details of the major insurance companies

ACE Insurance Limited

Claims Department
(03) 9623 7222
website

Allianz Australia Insurance

Claims Department
131 000
website

ASR Underwriting Agencies

(07) 3442 3333
website

Calliden Insurance Limited

Business Claims: 1300 880 037
Domestic Claims: (03) 9006 1280
website

CHUBB Insurance Company of Australia

Claims Department
(03) 9242 5111
website

CGU Insurance

Claims Department
13 24 80
website

Dual Australia Insurance

Claims Department
(03) 8611 3500
website

Lumley General Insurance

Claims Department
1300 586 539
website

MB Insurance Group Limited

Claims Department
1300 651 004
website

QBE Marine

Claims Department
(03) 9246 2666 or 1800 023 387
website

Strata Unit Underwriters (SUU)

Claims Department
1300 668 066
website

Underwriting Agencies of Australia (UAA)

Claims Department
(02) 4925 6623
website

Zurich Australia

Claims Department
(03) 9940 6555
website

AIG Australia Limited

Domestic Claims: 1800 222 123
Business Claims: 1300 761 195
website

Ansvar Insurance

Claims Department
1300 650 540
website

Axis Underwriting

Claims Department
(03) 8646 0200
website

CHU Underwriting Agencies

Claims Department
(03) 8695 4000 or 1800 022 444
website

CIL Caravan and RV Insurances

Claims Department
1800 112 481
website

Club Marine Insurance

Claims Department
1300 002 582
website

Global Transport & Automotive Insurance Solutions

Claims Department
(03) 8623 2666
website