Claims

GET IN TOUCH

Phone : 1800 656 836

Fax : (03) 9532 3215

Email : info@freightinsurance.com.au

Postal : P.O. Box 222

Business: 5C / 148 Chesterville Road

Moorabbin Vic 3189

ABN: 15 098 158 975

ACN: 098 158 975

Claims Procedure

In the event of loss or damage which may give rise to a claim, please notify us as soon as possible.
To enable claims to be dealt with promptly, please submit all available supporting documents to us via email without delay, including the below where applicable;

  • Your policy number and insured names
  • Completed claim form
  • Repair quotes
  • Replacement quotes  –  relevant for home removals insurance only
  • Invoices showing the value of the goods damaged
  • A copy of transport documents and invoices
  • Colour photographs and other documentary evidence to show the extent of the loss or damage
  • Correspondence exchanged with the carriers and other parties regarding their liability and the loss or damage

 

Loss or Damage to Exported Goods:

In the event of loss or damage to an overseas shipment you will usually be required to lodge the claim with a local Lloyd’s Surveyor  –  http://agency.lloyds.com.   The overseas surveyor will likely inspect the damaged goods and manage the claim on behalf of the insurer.  Please contact our office prior to contacting an overseas surveyor unless our office is closed and it’s an emergency.

 

In the case of an emergency when our office is closed below are the contact details of the major insurance companies:

Agile Underwriting

Claims Department
0447668777
website

AIG Australia Limited

Domestic Claims : 1800 222 123

Business Claims : 1300 761 195
website

Allianz Marine & Transit

Claims Department
(02) 8258 6070
website

CGU Insurance

Claims Department
13 24 80
website

Global Transport & Automotive Insurance Solutions

Claims Department

(03) 8623 2666
website

HDI Gerling

Claims Department
1800 112 481
website

Liberty Insurance

Claims Department
(02) 8298 5908
website

National Transport Insurance (NTI)

Claims Department
1800 684 669
website

QBE Australia

Claims Department
1800 023 387 or 133 723
website

XL Catlin

Claims Department
(03) 8611 4700
website

Zurich Australia

Claims Department
(03) 9940 6555
website